Privacy Policy

1. Information We Collect

Atlas Link Global Logistics collects information necessary to provide shipping, tracking, and logistics services. This may include:

• Identity and contact information — name, phone number, email address, and company name when you create an account or ship with us.
• Shipping information — pickup and delivery addresses, package contents descriptions, weights, and dimensions.
• Payment information — billing addresses, credit card details, and payment history for shipping services.
• Tracking and usage data — IP address, device information, tracking number searches, and how you use our website and apps.
• Communications — records of calls, emails, and chats with our customer service and logistics teams.

We collect this information when you ship packages, request quotes, contact us, or interact with our websites and apps. We may also receive information from business partners and logistics partners to complete deliveries.

2. How We Use Your Information

We use your information to:

• Process and deliver your shipments, including pickup, transit, and delivery.
• Provide tracking information and delivery notifications.
• Process payments and maintain billing records.
• Communicate with you about your shipments, service updates, and important notices.
• Improve our logistics services, routes, and customer experience.
• Comply with customs, import/export regulations, and legal requirements.
• Prevent fraud and ensure the security of our network.
• Send you service-related communications and marketing (you can opt out anytime).

3. When We Share Information

We do not sell your personal information. We may share information only:

• With your consent or at your direction.
• With transportation partners, customs authorities, and delivery agents necessary to complete your shipment.
• With service providers who help us operate our business (e.g., payment processors, IT services).
• To comply with law, court orders, or regulatory requests.
• To protect our rights, safety, or property, or that of our customers or others.

4. How We Protect Your Information

We use technical, physical, and administrative safeguards to protect your data, including encryption in transit and at rest, access controls, and ongoing monitoring. We require our service providers to protect your information to the same standards. Despite these measures, no system can be completely secure; we encourage you to protect your account credentials and report any suspicious activity.

5. Data Retention

We retain your information for as long as needed to provide our shipping services, comply with legal and regulatory requirements (including customs and tax records), resolve disputes, and enforce our agreements. Shipping records are typically retained for 7 years for regulatory compliance.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access and receive a copy of the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (subject to legal and regulatory retention requirements).
• Opt out of marketing communications.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, remember your preferences, analyze site traffic, and understand how you use our services. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

8. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the current version on this page and, for material changes, we will provide additional notice as required by law.

10. Contact Us

For privacy questions, requests, or complaints:

Last updated: May 19, 2026